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Privacy Policy

YOUR CONSENT

By using our site, you consent to our website's privacy policy as follows.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously.

Our site collects information regarding user experience to help us better understand and improve site features and the services offered. This data may be reviewed by third parties from time to time for that purpose. Use of the site does not require users to provide any personally identifying information; however, some features may require users to opt in by providing their personal information. Registering to subscribe to newsletters, or requesting services or responses, will require users to submit personally identifying information such as name and email address. This information will be used by the site to carry out those functions and may be retained as necessary to complete the request. Users who do not wish to have their personal information retained should refrain from submitting these forms.

We retain the data collected for as long as reasonably necessary to provide the requested services or comply with applicable legal or regulatory obligations. Once this information is no longer needed for these purposes, it will be disposed of or deleted in accordance with our internal data retention practices.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience. Your information helps us to better respond to your individual needs.
  • To improve our website. We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

DO WE USE COOKIES?

Yes. Our website utilizes cookies to compile aggregate data regarding site traffic and user interaction. This data allows us to make updates to the site to offer users a better experience and develop new user tools. We may contract with third-party service providers to assist us in better understanding our site visitors; these third parties are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Our site does not recognize or respond to automated “Do Not Track” browser signals or similar opt-out preference signals (such as Global Privacy Control). We do not offer a site-wide technical opt-out toggle for cookie-based tracking. If you would like to opt out of such tracking, or to receive a copy of the data we have collected from your use of the site, you may submit a request manually as described in the California Consumer Privacy Act / California Privacy Rights Act section below.

DISCLOSURES TO THIRD PARTIES

We do not sell, trade, or otherwise transfer your personally identifiable information to outside third parties, except where necessary to administer website functionality and fulfill your requests. Any third party receiving this information remains obligated to protect it and keep it confidential. Non-identifying information related to your use of site functions may, at our discretion, be shared with third parties to support marketing, advertising, and other reasonable business operations. Identifying information may be shared with law enforcement when necessary to comply with the law, enforce our website policies, or protect our rights, the rights of third parties, or the safety of others.

THIRD PARTY LINKS

The RLF website may at times offer the products or services of third parties. Engaging with these products or services may direct users to a third-party site not operated by RLF Architecture. Such third-party sites may have separate and independent privacy policies that may differ from our own. RLF is not responsible for any content or activities promoted, offered, or carried out by such third-party sites. While we welcome feedback from our clients regarding the third-party products and services promoted by RLF, we do not retain responsibility for, or guarantee that, such feedback will be acted upon.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits our customers who are California residents to request and obtain from us, once a year and free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared, and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to the address at the bottom of this page.

Certain personal identifying information, such as name and email address, may be requested to use certain site features. This information may be stored to respond to the requests submitted. As the site may at times provide links to the websites of third parties, we do not have control over what such third parties collect or retain. If you have concerns regarding information collected by a third-party site linked to our website, this should be addressed with the applicable third party.

California residents have the right to unsubscribe from communications at any time and to request access to the personal information we have collected about them. Customers may also request that this information be deleted, or opt out of certain forms of data processing, as described further in the California Consumer Privacy Act / California Privacy Rights Act section below. If you would like to make such a request, please submit it in writing to info@rlfae.com.

CALIFORNIA CONSUMER PRIVACY ACT / CALIFORNIA PRIVACY RIGHTS ACT (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the following rights with respect to your personal information:

• The right to know what personal information we have collected, used, disclosed, or sold/shared about you, and the categories of sources and third parties involved.

• The right to request deletion of personal information we have collected from you, subject to certain exceptions permitted by law.

• The right to correct inaccurate personal information we maintain about you.

• The right to opt out of the sale or sharing of your personal information.

• The right to limit the use or disclosure of sensitive personal information, where applicable.

• The right to be free from unlawful discrimination for exercising any of these rights.

We do not sell your personal information for money. We may, however, share certain non-identifying or device/cookie-based information with third-party advertising or analytics partners as described in the “Do We Use Cookies?” and “Disclosures to Third Parties” sections above, which may be considered a “share” under the CPRA.

We do not currently offer a site-wide, automated opt-out mechanism (such as a cookie-preference banner toggle or recognition of browser-based opt-out preference signals). Instead, all opt-out, access, deletion, and correction requests are handled manually. To submit a request, please email to info@rlfae.com with your name, the request type, and enough detail to allow us to verify your identity and locate your information. We will acknowledge and process verified requests within the timeframes required by law.

We will not discriminate against you for exercising any of these rights, including by denying goods or services, charging different prices, or providing a different level of service, except as otherwise permitted by law.

CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of the Children’s Online Privacy Protection Act (COPPA); we do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If we are notified of any violations of this policy, we will take appropriate action to maintain compliance with COPPA, this policy, and any other applicable laws or regulations.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

CHANGES TO OUR PRIVACY POLICY

The terms of this Privacy Policy may be changed as we deem necessary. Any updates to this policy will be posted on this page and will be effective immediately upon posting. The effective date of the policy listed on this page will be updated accordingly.

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below.

RLF Architecture | Engineering | Interiors
4750 New Broad Street
Orlando, Florida 32814
United States of America
(407) 730-8600

info@rlfae.com

This policy was last modified on July 27, 2026